FolderBeacon

Refund Policy

Last updated: October 7, 2026

Refund eligibility

FolderBeacon is a digital software license purchased with a one-time payment. Except where required by applicable law or Paddle policy, we do not offer refunds for a change of mind after purchase. This policy does not limit your statutory consumer rights or any refund rights provided by Paddle.

Payment or product problems

For duplicate charges, failed activation, or serious functional issues, contact [email protected]. We will investigate and help resolve the issue, including assisting with a refund where applicable. Include your purchase email and Paddle order or transaction reference. Do not send your card details.

How refunds are processed

Payments and refunds are processed through Paddle. Approved refunds are returned to the original payment method; processing time depends on Paddle and your payment provider. A refunded license will no longer be valid. For duplicate charges or failed activation, contact support so we can investigate.

Paddle policy and consumer rights

Nothing in these policies limits consumer rights that cannot be excluded under applicable law. Purchases are also subject to the Paddle Refund Policy. You can contact Paddle through the support link in your receipt or at paddle.net.